At Acerova, we are committed to providing high-quality products and outstanding customer service. Your satisfaction is our priority, and we stand behind our products with a 90-day guarantee. If you are not satisfied with your purchase for any reason, please contact us at support@acerova.com.

Cancellation Policy

Once an order has been placed, it is immediately processed for shipment and cannot be canceled.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns and Refunds

We offer a 90-day return policy for eligible items.

Condition of Returned Items

• Items must be returned in their original condition, unworn, unused, with tags, and in the original packaging, with all accessories included. You’ll also need the receipt or proof of purchase.
• Gently used items (minimal signs of use without damage) may be eligible for a return.
• Items that are significantly used, damaged, or misused are not eligible for a refund.

Return Process

1) Email support@acerova.com within 90 days of delivery with your order number and reason for return.

2) Wait for approval and instructions before sending the item back. Items sent without approval will not be accepted.

3) Return shipping costs are the customer’s responsibility.

Refund Processing

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be issued to your original payment method within 3–5 business days.
• Please note: Shipping costs are non-refundable.
• If the returned item shows signs of misuse or excessive wear, a restocking fee of up to 15% may apply.

Damaged or Defective Items

If you receive a defective or incorrect item:

• Notify us within 48 hours of delivery.
• Provide clear photos or a video of the damage.
• Damaged packaging alone does not qualify for a damaged item refund.

Shipping and Delivery

• All orders are shipped with tracking and updates are provided via email.
• Customers are responsible for monitoring their delivery  and ensuring someone is available to receive it.
• If an order is marked as delivered by the courier, it is considered fulfilled.

Claims of non-receipt despite confirmed delivery must be reported to us within 48 hours.
If a chargeback is filed without prior communication and verification of delivery status, it will be disputed as fraudulent.

Chargeback & Dispute Policy

By purchasing from Acerova, you agree to:

• Contact us first before initiating a chargeback or dispute.
• Allow 90 business days for resolution before filing a dispute.
• Understand that unauthorized chargebacks will be disputed with full evidence, including tracking details and proof of delivery.

Failure to follow these terms may result in liability for chargeback fees, transaction costs, and product replacement fees.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Policy Updates

Acerova reserves the right to update or modify this policy at any time. Customers are responsible for reviewing the latest version before making a purchase.

By completing a purchase on acerova.com, you agree to these terms.